How long does a delivery take?
· Delivery periods of your orders may vary depending on the shipping company, country and address.
· Delays due to customs policies, strikes or unforeseen circumstances should be excluded from the estimated period. In these cases, customs officials will inform you on how to receive your order.
How long does it take sending my order to the shipping company?
· Your orders are handed over to the relevant shipping companies within 24 hours.
· In case there is/are item/s pending for supply in your order, the shipping period may vary.
What are the shipping fees?
· It varies according to the country of delivery and the quantity of products ordered. You can check the shipping cost of your order at checkout and payment page.
· Customs duty fees may vary depending on your order and the country of delivery. The obligation to pay customs duty depends on the policies of the country of delivery. It is not Eposet’s responsibility to pay taxes on any customs-cleared order.
Do you ship to my country?
· We ship to more than 140 countries. Below is a list of all the countries we ship to. If the country you are in is not included in this list, you can get detailed information by contacting our Customer Services via our WhatsApp support line.
Here is a full list of regions and countries we delivers:
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Which shipping companies do you work with?
· We work with the best courier services in the world. This shipping company varies depending on the Shipping Country. Our Main contracted Shipping companies include:
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What should I pay attention to when I receive my order?
Ensuring that your order reaches you safely is one of our utmost responsibilities:
· Before accepting the package from the delivery company, we recommend you to check if it has been opened, torn, crushed, or soaked.
· If your package is damaged and the product/products inside are missing, take a damage report from the shipping company within 7 days and notify the company authorities about the situation.
They tried to deliver my order but I wasn`t home, what should I do?
· If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed.
· You should pick up your order from the branch within 3 days (differs based on the cargo company). Otherwise, your order will be returned to our company.
Can I receive my order from the branch?
· You can contact the freight company and ask to receive your package at a suitable branch providingyour tracking code.
· I have multiple orders on different approximate dates, will they be delivered together?
· Each order is considered as a separate shipment. There is no guarantee that orders placed at different times can be delivered at the same time.
Can I update my delivery address?